Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Shipping is calculated by your address if you have any questions about shipping you can use the form or chat window to reach out!

Which payment methods are accepted in the Online Shop?

Most major credit cards are accepted!

How long will delivery take?

We have noticed that during COVID, some orders are taking much longer. It of course depends on where you are located, we are shipping from the beautiful Pacific Northwest. Most orders ship within 2 business days, but occasionally they go out within 5 business days. If there are any delays longer that 5 days, we’ll reach out right away and let you know!

How secure is shopping in the Online Shop? Is my data protected?

Your data is 100% protected! We don’t store any PII (Personally Identifiable Information) on our servers. All PII data is passed directly to our amazing credit card processing company! So your data is always secure and safe!

What exactly happens after ordering?

First thing that happens is our team does a collective high five, and the shipping department gets your product, packages it with love, prints a shipping label and gets it in the mail headed your way as soon as possible!

Do I receive an invoice for my order?

You can look up all your order information in the “my account” area on our site!

Send us an email

Give us a call: (917) 719-5212
Shoot us an email:
Send us some snail mail:

Bend Scientific, LLC
740 NE 3rd Street, Ste 3-96

Bend, OR 97701